Exchange & Refund Policy

Junibear Exchange and Refund Policy:

At Junibear, we want to ensure your complete satisfaction with our products. That’s why we offer a hassle-free exchange policy.

Exchanges:

• We gladly accept exchanges for unworn and unwashed items within 7 business days of delivery.
• All tags must be attached, and the original invoice must be included.
• Exchanges are only offered for a different size or color of the same item.
• If the new item is more expensive, you’ll need to pay the difference.
• Personalized items cannot be exchanged.

How to Initiate an Exchange:

• Simply contact our friendly customer service team by email or phone.
• We’ll schedule a pick-up for the item within 5-7 business days.
• Once we receive the returned item and it passes a quality check, we’ll ship the new size or color to you.

Please Note:

• We do not offer returns for a full refund.
• Cash refunds are not available.
• Exchanges are only offered within 7 business days of delivery.
• Free products or personalized items cannot be exchanged.

Damaged or Defective Items:

If you receive a damaged, defective item, or the wrong product, please follow these steps:

• Log in to your account and go to “My Account.”
• Request an exchange for the correct item.
• We’ll pick up the item within 2-4 business days.
• Once we receive the item in its original packaging with all labels and barcodes intact, we’ll ship the correct item to you.

We hope this policy makes exchanging your Junibear clothes a simple process! If you have any questions, please don’t hesitate to contact us. We’re always happy to help!